FAQS

1. What’s your return policy?
If something doesn’t work out, no worries! You can return it as long as it’s unused, unworn, with the tags still attached, and not marked “final sale.” We don’t offer direct exchanges, but once your return is approved, you’ll receive store credit (that never expires!) to use anytime.
2. How can I track my order?
As soon as your order ships, we’ll send you an email with a tracking link. Click the link to see real-time updates from the carrier and follow your package’s journey.
3. Can I cancel my order?
Order cancellations are only possible within 1–2 hours after purchase—before processing begins. If you’d like to cancel, please contact us right away so we can help.
4. What if my package is delayed?
Shipping times can vary depending on carriers or customs delays. If your order seems to be taking longer than expected, check your tracking info or reach out to our support team—we’ll make sure you’re taken care of.
5. Do you offer free shipping?
Yes—sometimes! We run free shipping promotions from time to time. Keep an eye on our homepage banner or subscribe to our newsletter to catch the latest offers.
6. Can I preorder items that aren’t available yet?
Absolutely! Some products are open for preorder and clearly labeled on their product pages. Estimated shipping dates will also be displayed there.
7. How do I use store credit or a gift card?
Just enter your code in the discount box at checkout—the value will be automatically applied to your total. Easy as that.
8. What if I ordered the wrong size?
No problem! Follow our return process to send it back. Once your return is approved, we’ll issue store credit so you can reorder the correct size.
9. Is my personal information safe?
Definitely. We take your privacy seriously. Your information is securely stored and never shared or sold—ever. We only disclose data if required by law.