Return Policy

If the return is caused by the consumer, consumers should be responsible for the shipping fee.
The specific fee should be based on the express company you choose.

If due to our reasons the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

💚 Our Goal

We want you to love everything you buy from us. If something isn’t quite right, we’ll do our best to make it right for you.

🕒 Return Window

You can request a return within 30 days of receiving your order. To be eligible, your item must be unused, unworn, and in its original packaging, with all tags still attached.

🚫 Non-Returnable Items

Please note that final-sale items, gift cards, and personalized products cannot be returned or exchanged.

💳 Refunds & Store Credit

We currently offer store credit for approved returns. Store credit never expires and can be used on any future purchase. Once we receive and inspect your return, we’ll issue your credit within 3–7 business days.

📦 How to Start a Return

To initiate a return, please email us at support@anstosa.com.with your order number, the item(s) you’d like to return, and the reason. Our team will guide you through the process.

🚚 Return Shipping

• If the return is due to a defective or incorrect item, we’ll cover the shipping cost.

• For other reasons (like size, color, or change of mind), return shipping costs are the customer’s responsibility.

⚠️ Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, please contact us immediately — ideally within 7 days of delivery — so we can resolve the issue quickly.

💬 Need Help?

Our support team is here for you.
Email us anytime at support@anstosa.com,and we’ll respond within 24–48 hours.